Shopping  |  Ordering  |  Payment  |  Shipping  |  Returns  |  Warranties

• Shopping

  • How long will it take to receive my order?

    • In stock orders are usually shipped within 1-2 days.  We use UPS Ground to ship most of our products.  Depending on the UPS Zone you live in will determine when your order will arrive. You may select a faster method of shipping from within the shopping cart if you desire.

  • How do I know if an item is in stock?

    • Our inventory tracking system displays the quantity of each item we have in stock right on the product page.  The inventory is updated several times per day.  If an item is no longer available, it will be listed as "Out of Stock".

  • What if an item is Out of Stock?

    • An item is listed as "Out of Stock" when it is unavailable from the manufacturer.  It may be back-ordered or simply discontinued.  We make every effort to keep our online inventory as accurate as possible.  In the event that an item you ordered is out of stock, we will notify you by email.

• Ordering

  • How do I know my order was received?

    • If you submitted your order through our shopping cart, you will be sent to an order confirmation page after you click the order button.  You will also receive a notification by email. You should print this email for your records.

  • Who do I contact if I have questions about my order?

    • If you have already placed an order with us, you may email us at ebeamsales@theelectronbeam.com with questions about your order.  Please provide your full name and order number.  

• Payment

  • How do I pay for my order?

    • We accept payment via credit card through our shopping cart.  Visa, MasterCard, American Express, and Discover are all supported.  We also accept direct payment via funds from a Verified Google Checkout™ account.  We reserve the right to cancel any transaction we suspect may be fraudulent.

  • Do you accept C.O.D.?

    • We do NOT accept C.O.D. under any circumstances.

  • How do I know my credit card information is secure?

    • We use Authorize.Net™'s payment services to secure all transactions.  Google Checkout™ also has the most up-to-day encryption technology for handling credit card transactions.  Google Checkout™ automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches Google Checkout™, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers. We reserve the right to cancel any transaction we suspect may be fraudulent.

  • Do I have to use Google Checkout™ if I am going to pay by credit card?

    • No. You may pay with a regular credit card or debit card outside of Google Checkout™.

  • Why do you offer Google Checkout™ as an option for payment?

    • We use Google Checkout's™ payment services as a payment option because we believe they offer one of the best online payment systems on the Internet.  They currently serve over 12 million users in 36 countries and are the largest and most frequently used online payment service.  They also offer online fraud protection and insurance for both buyers and sellers.  For more information about Google Checkout™ and their services, click here.

  • Do I have to be registered to use Google Checkout™?

    • Yes.  If you are not already a Google Checkout™ user, you may register here.  Registering as a Verified Member enables you to be protected against fraud when you pay online using your credit card.  Registering takes only a few minutes. 

• Shipping

  • What are your shipping charges?

    • We utilize UPS Ground for shipping most of our products. Software and other items from within the Hot Deals section are shipped via USPS.  If you would like your order shipped sooner, we also offer UPS 2nd Day Air and 3 Day Select for an additional charge.  Select the appropriate shipping method from within the shopping cart.  Shipping charges are based on weight, UPS zone and type of service.   Shipping charges are automatically calculated when you add items to the shopping cart and will appear within the Shipping section. 

  • Do you offer international shipping?

    • At this time, we only ship and conduct business in the United States.

  • Do you ship to APO/FPO addresses?

    • Unfortunately, we CANNOT ship orders to APO/FPO addresses as we cannot guarantee that these orders will arrive at their destinations.  Please choose a residential or business shipping address that is NOT an APO/FPO box. 

  • How may I track my order status?

    • Orders shipped via UPS may be tracked through the Order Status page on our web site.  Once your order has been processed and shipped, you will receive an email with your UPS tracking number.  Enter this number in the text box and click Track This Order to see where your order is in transit.

• Returns

  • What if I need to return a product?

    • New items (except for items in the Hot Deals section) carry a return or exchange period of 30 days from the date your order was delivered.  This date is determined by the tracking information on the UPS website.  If your order is returned returned within 7 days, you will receive a full refund.  Products returned after 7 days but before 30 days from the date of receipt will incur a 20% restocking fee.  Returned items must be in new condition, packaged in original container and include all manuals and accessories that were originally shipped with the product or a restocking fee will be charged.

    • If your product requires servicing after 30 days, you must contact the manufacturer for servicing. Most products contain a warranty provided through the manufacturer.

  • When will I receive my refund?

    • Refunds are processed on the business day we receive your returned order.  You should see a refund to your credit card within 3-5 business days.

  • My product was damaged/defective when I received it.  What should I do?

    • Contact us immediately via email at ebeamsales@theelectronbeam.com and we will provide you with a Return Authorization Number so you can ship it back to us.

• Warranties

  • Do you offer a warranty on your products?

    • All products sold thru our website have a warranty provided through the manufacturer.  If your product requires servicing, you must contact the manufacturer to determine the best course of action.  For help contacting a manufacturer, please email us.  

  • I purchased software through your website but I am having problems installing it on my computer.  Where can I get help?

    • You must consult the software manufacturer in order to get support for software.  We do NOT offer software support nor can we answer questions with regard to installation issues.

If you don't see the answer to your question listed above, please email us at: ebeamsales@theelectronbeam.com.